Driving Rain Driving Safely
Basingstoke Town Centre, Eastrop, Black Dam, Lychpit, Worting, Newfound, Old Basing , Chineham, Ibworth, Sherborne St John, Upper Wootton
Overall good experience
Not happy with customer service at all. Had to do the MOT and turns out that I have to change the tires as well. One member of staff was very unpleasant and not happy that I had couple of extra questions regarding the tires. I'm a girl, so no need to know everything about the tires. And I only asked them by previous experiences with luck of information and hidden costs from different places, which seems to annoyed one of the guys. Quick service but again luck of communication turns out that after changing my tires there,I wasn't informed that I need to reset my car settings display. This pops out at the next day with the message saying that my tire pressure need immediate attention, which gave me nearly the heart attack in the middle of driving on the Motorway. My previous mechanic did this resets for me every time,so I wasn't even aware that I had to do it by myself. Looks like they need to work on the customer service bit more to get better score from me.
Got my clutch done at basingstoke within a month started getting bad squeaky noise took it back the manager said its fine. Happened again took it back for a 2nd time for them to say just needs a bit of wd40 sprayed. He said It might be the bushes. So Lived with the noise as everytime i took it in i got pushed out the door. Took it back for a 3rd time due to the fact was having more problems. He said i needed a new clutch, i said its under warrenty he then turnt around and said oh thats a new matter. Basically turning around saying its my driving and yet again pushing me out the door. So decided get 2nd opinion at reading, So took it to reading today. for them to change the clutch under Warrenty as they had found it to be faulty due to the pressure plate. So if you are thinking of getting any work done at basingstoke i would re-think and give basingstoke a miss as obviously dont know what they are doing! I would travel the extra miles to reading to get your car fixed properly.
Thank you to Brett for the time spent trying to rectify a problem another garage had posed he was very professional, very supportive in trying to get the job done in a timely manner and keeping me informed. During a very stressful time they fixed a major problem on my car with reassurance I could go back at any time if I had any other concerns. Good service i would recommend basingstoke Mr clutch.
They went out of there way to help a local business (my van) get back on the road. Friendly and helpful staff. Thank you
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